Terms & Conditions

These Terms & Conditions apply to orders placed with Crane Pad Solutions UK Ltd. They should be read together with the product information shown at the time of purchase, our Delivery Information and our Refunds & Returns Policy.

1. About us

Crane Pad Solutions UK Ltd is registered in England and Wales under company number 17076142. Our VAT registration number is 515 2338 15.

You can contact us at sales@cranepadsolutionsuk.co.uk or on 07752 806706.

2. Who these terms apply to

These terms apply to both consumer customers and business customers. A consumer is an individual purchasing wholly or mainly for purposes outside their trade, business, craft or profession. A business customer is anyone purchasing wholly or mainly for business use.

Some legal rights apply only to consumers. Where a section is stated to apply to business customers, it does not apply to consumers.

3. Orders and acceptance

Placing an order is an offer to purchase the goods in your basket. An automated acknowledgement confirms that we have received the order; it does not necessarily mean that we have accepted it.

A contract is formed when we send confirmation that the goods have been dispatched or when we otherwise expressly accept the order. If we cannot accept an order, for example because goods are unavailable, there is a pricing or description error, or we cannot deliver to the requested address, we will notify you and refund any payment taken for the affected goods.

4. Prices, VAT and payment

Prices are shown in pounds sterling. The product page and checkout will show the price, any applicable VAT and delivery charges before an online order is submitted. Where we provide a separate trade quotation, prices are exclusive of VAT unless the quotation states otherwise.

We take reasonable care to ensure prices are correct. If an obvious pricing error is discovered before dispatch, we may contact you for instructions or cancel the affected order and refund any payment made.

Payment must be made using one of the methods offered at checkout or agreed in writing for an approved trade account. Business customers with credit terms must pay invoices by the stated due date.

5. Product information and suitability

We take reasonable care to describe products accurately. Images are illustrative and colours, surface finish and appearance may vary, particularly where recycled or mixed-colour material is specified. Dimensions and weights may be subject to normal manufacturing tolerances.

Crane pads and spreader products are load-spreading aids. Safe selection and use depend on the equipment load, outrigger or foot size, ground bearing capacity, support conditions, pad positioning and the lift or work plan. Product limits, manufacturer instructions and site controls must always be followed.

Unless we expressly agree otherwise in writing, general website guidance, calculators and conversations do not constitute a site-specific engineering assessment, lifting plan or guarantee of ground conditions. The customer remains responsible for ensuring that the selected product and method of use are suitable for the intended application. Nothing in this section removes our obligation to supply goods that conform to the contract or affects a consumer’s statutory rights.

6. Delivery

Available delivery services, charges and estimated times are shown at checkout or confirmed in a quotation. Dates and times are estimates unless we expressly agree a fixed date in writing.

For consumers, we will deliver without undue delay and normally within 30 days after the contract is formed unless a different period has been agreed. Your legal remedies for late or failed delivery are not affected.

Deliveries are kerbside unless otherwise agreed. The customer must provide accurate delivery information, suitable access and, where the size or weight of the order requires it, safe unloading arrangements and equipment.

We are not responsible for delay or failure caused by an event outside our reasonable control, but we will contact you as soon as reasonably possible and take reasonable steps to reduce the effect of the delay. This does not limit any rights that cannot lawfully be excluded.

7. Risk and ownership

For consumer orders, responsibility for the goods passes to you when you, or a person identified by you other than the carrier, takes physical possession of them.

For business orders, risk passes on delivery. Ownership does not pass until we have received payment in full for the goods and all other amounts that are due to us in connection with the order.

8. Cancellations, returns and refunds

Consumer cancellation rights, return instructions, refund timescales and exclusions for made-to-specification or clearly personalised goods are explained in our Refunds & Returns Policy.

Business customers do not have a statutory cooling-off period. Business returns require our prior written authorisation unless the goods are faulty, not as described or supplied incorrectly.

9. Faulty, damaged or incorrect goods

Please inspect the delivery as soon as reasonably possible. For visible shortages or transit damage, we ask that you contact us within 48 hours and provide photographs so that we can raise the matter promptly with the carrier. This request does not limit or replace your statutory rights.

Where goods are faulty, damaged or supplied incorrectly, the available remedy will depend on the applicable law and circumstances. We may need to inspect the goods or arrange their return before completing a repair, replacement or refund.

10. Liability

Nothing in these terms excludes or restricts liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or a consumer’s statutory rights.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for business losses where you purchase as a consumer.

If you are a business customer, subject to the previous paragraph and to the fullest extent permitted by law, our total liability arising out of or in connection with an order will not exceed the total amount paid or payable for that order. We will not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of hire or loss of production. Any limitation remains subject to the legal requirement of reasonableness.

11. Intellectual property

Website text, photographs, graphics, branding and other content owned by Crane Pad Solutions UK Ltd may not be copied, reproduced or used for commercial purposes without prior written permission, except where the law permits.

12. Privacy

We process personal information in accordance with our privacy information and applicable data protection law. Payment information submitted through Shopify or another payment provider is also processed under that provider’s terms and privacy practices.

13. Governing law and disputes

If you are a consumer, these terms are governed by the law of England and Wales, but you retain any mandatory protections available in the part of the United Kingdom where you live. Consumers living in Scotland or Northern Ireland may bring proceedings in their local courts where the law allows.

If you are a business customer, these terms and any non-contractual dispute or claim are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

14. General

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A delay in enforcing a right does not waive that right.

No person other than you and Crane Pad Solutions UK Ltd has any right to enforce these terms, except where the law provides otherwise.

Last updated: 18 July 2026.